Privacy Policy

1. Personal and Non-Personal Information

 

We collect both personal information (identifiable data) and non-personal information (anonymous data) to provide a better experience for our members. 

 

1.1 What is Non-Personal Information?

Non-personal information cannot identify you and includes:Website usage data (e.g., pages visited, time spent on the site).Browser type, IP address, and device information.We use this data to improve our website and services. Since non-personal information does not identify individuals, we may use or share it freely.

 

1.2 What is Personal Information and How is it Collected?

Personal information identifies you as an individual and may include:

Contact details (name, email, phone number, address).

Membership details (training history, preferences, attendance records).

Payment details (billing information, payment history).

Health information (injury history, medical conditions relevant to training).

Digital interactions (emails, messages, or inquiries sent to us).

 

We collect personal information when:

✔ You complete a waiver, sign up for a membership, trial, or personal training.

✔ You attend a class, workshop, or event.

✔ You engage with us via website forms, email, or social media.

✔ You make a payment or purchase services.

✔ You provide health or injury information to ensure safe training.

 

2. Use of Cookies and Digital Tracking

 

We use cookies and similar technologies (e.g., web beacons) to enhance user experience on our website. Cookies allow us to:Remember your preferences for faster access.Analyse website traffic and improve navigation.Deliver relevant promotions and advertisements.You can manage or disable cookies via your browser settings. However, some features of our website may not function properly without them.

 

3. How We Use Your Personal Information

We use your personal information to:

  Provide personalised coaching and fitness programming.

  Process payments and manage memberships.

  Communicate important updates, offers, and gym events.

  Ensure safe and effective training by considering health history.

  Improve our services based on feedback and engagement.

  Comply with legal, safety, and regulatory requirements.

We will never sell your personal information.

 

4. How We Protect Your Personal Information

We take reasonable steps to protect your personal data from misuse, loss, and unauthorised access, including:

  Secure storage and limited access to sensitive data.

  Encryption of payment details for safe transactions.

  Staff training to ensure privacy compliance.

​

Despite these safeguards, no online system is 100% secure. If a data breach occurs, we will act in accordance with the Notifiable Data Breaches Scheme under the Privacy Act 1988 (Cth).

 

5. Disclosure of Information to Third Parties

We do not share your personal information with third parties except:With your consent (e.g., referrals to allied health professionals).For legal obligations (e.g., responding to law enforcement).To service providers assisting with payment processing, IT security, or membership management (bound by confidentiality agreements).5.1 Third-Party Service ProvidersTo provide the best experience for our members, CrossFit North Carlton uses third-party platforms to manage memberships, process payments, send communications, and track training progress.

These services include:

  Membership & Training Platforms – To manage class bookings, attendance, and training history (e.g., Wodify).

  Payment Processors – To handle secure transactions and billing.

  Communication & Marketing Services – To send emails, SMS, and notifications regarding updates, promotions, and gym events 

 

We ensure that any service we use complies with Australian privacy laws and takes appropriate steps to protect your data. If you have concerns about how your data is handled by these third parties, please contact us for more information.

 

6. Accessing and Updating Your Information

You have the right to:

  Request access to your personal information.

  Correct inaccurate or outdated information.

  Withdraw consent for marketing communications.

To request access or update your details, contact us at: contact@crossfitnorthcarlton.com

 

7. Communications and Marketing

We may contact you via email, SMS, or phone for various reasons, including but not limited to:Membership and service updates – Class schedules, gym news, operational changes, and important notifications.Promotions and offers – Special deals, referral incentives, or exclusive events. Follow-ups and engagement – Checking in after a trial session, re-engagement campaigns, or outreach for those interested in our services.General marketing – Information about programs, personal training, or upcoming events.Community highlights – Celebrating member achievements, sharing success stories, and fostering engagement.If you no longer wish to receive marketing communications, you can unsubscribe via the opt-out link in our emails or contact us directly. However, we may still send essential service-related communications regarding your membership or bookings.

 

8. Links to External Websites

Our website may contain links to third-party sites (e.g., merchandise, partner services). We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.

 

9. Children’s Privacy

We do not intentionally collect personal information from children under 13 years old without parental consent. If you believe we have collected such information, please contact us immediately.

 

10. Changes to This Privacy Policy

We may update this policy from time to time. Any significant changes will be posted on our website. By continuing to use our services, you accept the updated terms.

​

If you have questions or concerns about the Terms and Conditions, reach out to us contact@crossfitnorthcarlton.com